The Federal Competition and Consumer Protection Commission (FCCPC) is set to question Guaranty Trust Bank (GTB), MTN Nigeria, and Air Peace Limited following widespread customer complaints about poor service and questionable business practices. According to a statement released Sunday by Ondaje Ijagwu, the FCCPC’s Director of Corporate Affairs, the hearings are scheduled for December 3, 4, and 5.
The investigations come after a surge in consumer frustrations in banking, telecommunications, and air travel. From failed transactions to unexplained charges and soaring ticket prices, Nigerians have taken to various platforms to demand answers.
“The FCCPC will engage GTB over network failures that leave customers unable to access funds or use banking apps. MTN will be answering to complaints about undelivered data services and disappearing data bundles. Air Peace is under review for what passengers are calling unreasonably high ticket prices, especially on local routes,” the statement said.
GTB customers have reported repeated struggles with network outages, sometimes during critical moments when they need access to their money the most. Frustrated users have described being locked out of their accounts or having transactions fail without explanation. The FCCPC will examine whether these failures violate consumer rights under the Federal Competition and Consumer Protection Act (FCCPA) of 2018.
MTN Nigeria, the country’s largest telecom provider, faces scrutiny over complaints that data plans are vanishing without proper usage and that refunds or resolutions are hard to come by. Customers have long accused the company of charging them for services they never received.
For domestic travelers, Air Peace is a name that has become associated with escalating ticket prices. Many passengers have pointed out sharp increases in fares on routes that were once affordable. The airline will need to provide explanations and justify these price changes to the commission.
The FCCPC said its mission is to ensure Nigerian consumers receive fair treatment and that companies operate within the bounds of the law. “The companies will appear to provide detailed explanations and defend their practices. Our focus is to address these concerns and ensure compliance with regulatory standards,” the statement noted.
The commission encouraged consumers to keep sharing their experiences, stating that these reports are vital for improving accountability and fairness in the market.
This inquiry is a chance for affected Nigerians to get answers and for the companies involved to either clean up their acts or face the consequences.
