Telecom users in Southeast Nigeria are frustrated as network services remain poor despite a 50% tariff increase approved by the Nigerian Communications Commission (NCC). Subscribers in Anambra, Ebonyi, and Enugu States criticize the hike, calling it an unjust burden on already strained finances.
The tariff hike, which affects calls, SMS, and data bundles nationwide, has sparked widespread discontent. Telecom operators argue the increase is necessary to sustain operations, but subscribers see no corresponding improvement in service quality.
Chief Dominic Ibe, a businessman in Ebonyi State, described the policy as “anti-people,” highlighting that many Nigerians are grappling with rising costs of fuel and electricity. Human rights activist Bede Onyia added that poor connectivity and frequent call drops have worsened since the price adjustment.
In Enugu State, former telecom manager Collins Otegbulu noted that many Nigerians now rely on phone calls instead of travel to save costs but face difficulties due to high tariffs and deteriorating service. “Operators focus more on hiking prices than improving delivery,” he said.
Some subscribers are turning to alternatives like WhatsApp calls or switching networks for cheaper plans. Online vendor Favour Okereke shared that she now spends more on data than call credit, while civil servant Janet Odo emphasized that WhatsApp calls are often more reliable than traditional networks.
Despite assurances from telecom providers of eventual improvements, frustration persists among users who feel they are not getting value for their money. Many are calling for government intervention to ensure better services accompany higher costs.
