Utiva CEO Eyitayo Ogunmola has spoken out to clear up misunderstandings following a complaint by a client over visa application support.
Ogunmola stressed that neither Utiva nor its advisory arm, Techlocate, issues visas or provides legal immigration services. They simply guide applicants on document preparation for endorsement under schemes like the UK Global Talent Visa.
The issue arose when client Steve Adodo accused Utiva of failing to uphold their agreement and refusing a refund after partial payment. Ogunmola explained their advisory deal started in February 2025 to assist with the Tech Nation endorsement, a key step before visa submission. Due to Ogunmola’s official engagements, some delays occurred in May and June, which the company admits should have been managed better.
Importantly, Ogunmola confirmed Utiva was already processing the refund when media reported the complaint on July 19. The refund was finalized by July 21, and the client was to receive full payment shortly after. He described the published story as misleading since the company never claimed to issue visas or act as immigration agents.
Ogunmola emphasized, “Techlocate’s role is limited to coaching and strategic support. We don’t promise visa approvals or handle government fees. All final decisions rest with the UK authorities.”
Ogunmola said the experience has spurred improvements in case handling and client communication. He also said that Utiva’s larger mission involves training over 45,000 African youths in tech skills and supporting smoother global talent mobility.
Utiva’s statement brings clarity to their role in global migration support and reinforces the importance of clear communication between tech startups and their clients amid growing demand for international work opportunities.
