SportyBet has issued an explanation over a technical failure on Wednesday night that prevented users from accessing active betting slips during football fixtures.
During the outage, SportyBet users could place new bets, but were unable to view or manage existing ones, preventing them from reacting to live match developments.
The disruption occurred during the simultaneous broadcast of 18 UEFA Champions League matches, which was a crucial period for live sports betting.
Existing users were reported locked out of open tickets and the cash-out function, which allows bettors to settle stakes before a match concludes, while the platform continued to accept new wagers.
SportyBet has officially confirmed the incident, attributing the disruption to a technical issue and that the full visibility of open bets has since been restored.
“A technical issue temporarily affected the visibility of open bets for some users. The problem has since been resolved, and affected users will be contacted with an apology” – SportyBet
Affected users have filed complaints with the FCCPC, alleging unfair business practices due to the inability to access funds during the technical glitch.
