Nigerian telecommunications company 9mobile has categorically denied rumors suggesting that it has ceased operations. The rumors emerged amid persistent complaints about poor service quality and difficulties with mobile number portability (MNP), which allows users to switch networks without changing their phone numbers.
9mobile acknowledged that some customers have faced challenges with MNP but emphasized that it has never restricted porting to other networks. The company attributed these issues to temporary technical challenges, which it claims have largely been resolved. Minor delays may still occur due to ongoing system optimizations, but 9mobile is actively working to ensure a smoother experience for all users.
Despite these challenges, 9mobile
is investing in network upgrades and service expansion, aiming to improve overall service quality and provide reliable connectivity for individuals, businesses, and communities.
Subscribers have been vocal about their frustrations, with many calling on the Nigerian Communications Commission (NCC) to intervene. Despite these challenges, 9mobile expressed confidence in its progress and reaffirmed its dedication to providing exceptional service to its customers.
In recent months, 9mobile has faced significant service disruptions, including a nationwide outage and issues with porting requests, leading to a decline in its subscriber base. However, the company remains optimistic about its future, citing ongoing investments as key to improving services and retaining customer loyalty.
