The Federal Competition and Consumer Protection Commission (FCCPC) has sealed the TLSContact Visa Application Centre in Abuja after allegations of obstructing an official investigation into a consumer complaint. The enforcement action, which took place on June 19, 2025, was carried out with police and security operatives present.
According to FCCPC officials, the incident began when a consumer reported not receiving visa processing services they had paid for. The Commission said it sent a letter to TLSContact on March 25, 2025, seeking an amicable resolution. However, FCCPC alleges that TLSContact staff refused to accept the complaint and assaulted officers attempting to deliver it.
The situation escalated when the company’s staff reportedly assaulted both FCCPC and police officers during a subsequent visit. In response, the FCCPC issued a formal summons to TLSContact’s management, requiring them to appear before the Commission and provide documents related to the investigation.
Under Nigerian law, specifically Section 33 of the Federal Competition and Consumer Protection Act, failure to comply with such a summons or obstructing an investigation can result in up to three years in prison or a fine of up to ₦20 million.
As of now, the allegations against TLSContact remain unproven until a court or regulatory authority makes a formal determination. The company has not issued a public statement on the matter.
