Customers of Guaranty Trust Bank (GTBank) have taken to social media to express their frustration over widespread network failures that have disrupted banking services, including ATM transactions and mobile app functionality. The issues, which began on Monday, March 3, 2025, have left many users stranded and unable to complete critical financial transactions.
The disruptions come as GTBank transitions its core banking system from ICS Financial Services to the Finacle platform developed by EdgeVerve Systems, an Indian technology company. While the upgrade aims to improve service delivery in the long term, it has caused significant short-term challenges for customers.
On X (formerly Twitter), users vented their anger and disappointment at the bank. One user, @Muhammed_NFT, sarcastically suggested that GTBank should consider shutting down its banking operations entirely:
“Aye GTB ti baje. If they know they can’t run a banking business properly, they should shut down and start selling popcorn or akara.”
Another user, @fabianthafirst_, criticized the bank’s customer service, calling it the worst they had ever experienced. Similarly, @Qwestionaire lamented the decline of GTBank’s reputation:
“How have the mighty GTBank fallen? They used to be one of the best banks; now they’ve completely ruined it.”
Other users shared personal experiences of failed transactions. For instance, @SeyisolaI reported a delayed transfer made on Monday morning that had yet to be credited by press time.
Meanwhile, @waywardk_ expressed frustration over the bank’s silence on the issue:
“The painful thing is they haven’t come out to address the issue. They don’t care about their customers. I hope everyone moves their money and leaves this useless bank.”
As of now, GTBank has not issued any official statement addressing the network failures or providing updates on when services will be fully restored. Customers are demanding transparency and swift action from the bank to resolve these issues.
The ongoing disruptions have sparked broader concerns about service reliability in Nigeria’s banking sector, particularly during system upgrades. Many customers are now considering alternative financial institutions due to repeated service failures.
