Bolt has launched a new “Wait and Save” ride category in several markets in Nigeria, which has triggered pushback from e-hailing drivers.
The Amalgamated Union of App-based Transporters of Nigeria (AUATON) has denounced the move, claiming the lower fare structure is unsustainable due to the current economic volatility of the country.
The introduction of “Wait and Save” was launched after a decision was finalized by Bolt to increase its commission from 20% to 21% in Benin City and raise rider booking fees by 2.9%.
Drivers under the AUATON union argued that the actual earnings per trip failed to cover rising operational costs. According to AUATON representatives, drivers may earn as little as ₦14,000 after a full day of “Wait and Save” trips, an amount they claim is insufficient to cover fuel, maintenance, and data costs.
The Edo State Chairman of AUATON, Comrade Russell Eghaghe, stated that drivers were not consulted before the policy rollout;
“This earning model is clearly unsustainable. If drivers are truly partners, they must be included in policy formulation and fare-structure decisions”
The Edo State Chapter of AUATON has advised its members to avoid the “Wait and Save” category. The union is calling for an urgent constructive dialogue with Bolt to review fare structures and driver welfare policies.
Meanwhile, Bolt stated that the feature is designed to reduce idle time by using back-to-back (B2B) matching, which connects drivers to their next passenger before completing a current trip.
“B2B matching eliminates idle time for drivers, keeping earnings per hour strong despite lower fares. The orders under the option are completely optional, and drivers are not obliged to accept such orders”
Bolt spokesperson clarified that the category is city-specific and intended to keep drivers active throughout their shifts.
